Terms of service

Terms & Conditions

Welcome to Dekoriq. These Terms & Conditions apply when you visit our website or make a purchase from dekoriq.com.

By using our website or placing an order, you agree to these Terms & Conditions.

1. Business Information

Dekoriq is operated by:

Martin Raudsepp

Jalaka tänav 42
50109 Tartu
Estonia

Phone: +372 5804 7601

Email: info@dekoriq.com

Website: dekoriq.com

Our customer support team typically responds within 24 hours on business days.

2. Products

We make every effort to display and describe our products as accurately as possible.

However, colours, sizes, and the appearance of products may vary slightly depending on your screen, lighting conditions, or manufacturing variations.

We reserve the right to update product descriptions, prices, availability, and specifications without prior notice.

3. Orders

Once you place an order with Dekoriq, you will receive an order confirmation by email.

It is your responsibility to ensure that all information provided during checkout is accurate, including your name, address, email address, and phone number.

If you discover an error in your order, please contact us as soon as possible at info@dekoriq.com.

4. Prices & Payment

All prices are displayed in the currency shown on our website.

We reserve the right to change prices, promotions, and discounts without prior notice.

Payments are processed securely using the payment methods available at checkout. Orders are processed only after payment has been successfully received.

5. Shipping & Delivery

Orders are normally processed within 1–3 business days.

Estimated delivery time is typically 7–9 business days, depending on the product and delivery destination.

Once your order has been dispatched, you will receive an email containing your tracking information.

Delivery times are estimates only and may be affected by high order volumes, public holidays, shipping carriers, customs procedures, or circumstances beyond our control.

6. Returns & Refunds

Dekoriq offers a 30-day return policy from the date you receive your order.

To be eligible for a return, items must be unused and returned in their original packaging.

Refunds are typically processed within 15 business days after we have received and approved your returned item.

For more information, please see our Shipping & Returns Policy.

7. Faulty or Damaged Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at info@dekoriq.com.

When submitting a claim, please include:

Your order number
A description of the issue
Photos or videos showing the problem

We will assist you in finding an appropriate solution as quickly as possible.

8. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

If your order has already been processed or dispatched, we cannot guarantee that cancellation will be possible.

9. Unclaimed Parcels

If an order is not collected and is returned to us, we may charge an administration fee to cover handling, return shipping, and associated administrative costs.

10. Use of Our Website

You agree not to use our website or services for any unlawful purposes.

You must not:

Misuse our website or services
Upload or distribute malicious software
Copy website content without permission
Provide false or misleading information
Interfere with the operation or security of our website

We reserve the right to suspend or refuse access to our services in cases of misuse.

11. Intellectual Property

All content available on dekoriq.com, including text, images, graphics, logos, designs, product information, and other materials, is the property of Dekoriq or its licensors.

No content may be copied, reproduced, distributed, or used for commercial purposes without our prior written permission.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the content, policies, or privacy practices of external websites.

13. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform used to sell our products.

However, all purchases are made directly between you and Dekoriq.

Shopify is not responsible for our products, shipping, returns, or customer support.

14. Personal Data

We process your personal information in accordance with our Privacy Policy.

By using our website, you agree to the collection and processing of your personal information as described in that policy.

15. Errors & Inaccuracies

We reserve the right to correct errors, inaccuracies, or omissions on our website at any time.

This may include errors relating to pricing, product descriptions, availability, promotions, or delivery estimates.

If your order is affected by a significant error, we will contact you as soon as possible.

16. Limitation of Liability

Dekoriq shall not be liable for any indirect, incidental, consequential, or financial losses arising from the use of our website or products.

Nothing in these Terms limits your statutory consumer rights under applicable law.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be available on this page.

18. Governing Law

These Terms & Conditions are governed by the laws of Estonia, unless mandatory consumer protection laws in your country of residence provide you with additional rights.

19. Contact Information

Dekoriq

Operated by: Martin Raudsepp