Refund policy
Shipping & Returns
Shipping
We process all orders within 1–3 business days.
Estimated delivery time is typically 7–9 business days, depending on the product and delivery location.
Once your order has been dispatched from our warehouse, you'll automatically receive an email with tracking information so you can follow your shipment every step of the way.
During periods of high demand, promotional campaigns, or public holidays, delivery times may be slightly longer. We always do our best to dispatch your order as quickly as possible.
Returns & Refunds
At Dekoriq, we offer a 30-day return policy from the date you receive your order.
To be eligible for a return, the item must be unused and returned in its original packaging.
For hygiene reasons, certain products cannot be returned if the packaging has been opened or the product has been used.
How to Return an Item
- Contact our customer support team at info@dekoriq.com and include your order number along with the reason for your return.
- We will send you return instructions and the appropriate return address via email.
- Return the item using a tracked shipping service and keep your proof of postage until your return has been processed.
Once we have received and approved your return, your refund will be issued to the original payment method used for the purchase.
Refunds are typically processed within 15 business days after we have received and approved the returned item.
Return Shipping Costs
For standard returns, the customer is responsible for the cost of return shipping.
If your item arrives damaged, defective, or incorrect, we will cover the return shipping costs.
Unclaimed Parcels
Orders that are not collected and are returned to us may be subject to an administration fee to cover handling and return shipping costs.
Faulty or Damaged Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at info@dekoriq.com and include photos of the issue. Our support team will be happy to assist you with a replacement or refund.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
If your order has already been processed or dispatched from our warehouse, we cannot guarantee that it can be cancelled.
Contact Information
Dekoriq
Operated by: Martin Raudsepp
Jalaka tänav 42
50109 Tartu
Estonia
Phone: +372 5804 7601
Email: info@dekoriq.com
Website: dekoriq.com
Our customer support team typically responds within 24 hours on business days.